FAQ

Why doesn't the video count my bounces?

Sometimes you watch a workout video but don't get credit for the bounces. The achievement tracking doesn't seem to work. Here is what might have caused the system to not track it:

  • the workout video was "fast forwarded"
  • the workout video was not completed
  • you watched the workout video on a browser other than Chrome, Safari or Firefox
  • you watched the video via Airplay on an Apple TV

Is it possible that one of the above occurred? Please change that and it should work.

A great option if you watched via Airplay, is our bellicon Home Apple TV App. Just open the App Store on your Apple TV and search for "bellicon Home". You'll find us immediately and will get an easy access to your workouts on your TV.

Enjoy your time on bellicon Home!

 

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